The Management of Eko Electricity Distribution Company (EKEDC) has said it will give out 100 prepaid meters to its customers during the company’s “Customers’ Service Week.”
Its General Manager, Corporate Communications, Mr. Godwin Idemudia, disclosed this on Wednesday, saying it was aimed at ensuring 100 per cent customer satisfaction.
In a statement in Lagos, the management of EKEDC said it has decided that customers who paid their electricity bills to date without outstanding would have free meters through a raffle draw.
“Please note that meters will be issued to 10 lucky customers per district. These customers must be regular in paying with zero outstanding.
“The customers who will be entitled to the free metre must have no record of energy theft and no record of hostility towards our staff,” he said.
Idemudia said that the EKEDC’s district and commercial managers were required to send 20 names of customers that fall under the categories before 12 noon on Thursday.
According to him, “A raffle draw will be done for 20 customers per district, while only 10 customers will qualify.”
Doing some promotional work for his organisations, the EKEDC spokesman said that the company was rated high in metering and billing efficiency in the 2018 first quarter report of the National Electricity Regulation Commission.
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He also disclosed that the company was currently rated the lowest in terms of Aggregate Technical and Consumer loss, adding that newly acquired smart metres would be rolled out soon.
Idemudia said that in spite of the constant challenge of pipeline vandalisation, the EKEDC was constantly doing its best to ensure effective delivery of service.
He identified other challenges to include by-passing of electricity, energy theft as well as stealing of cables.
The company’s spokesman said Customers Service Week which has commenced, with the theme: ”Experience Happens Here’’– would afford customers the opportunity to have all their complaints addressed.
The six-day programme would include feeding of 500 people in poor communities within its franchise areas and creating awareness on the importance of the customer service week.
Other activities for the week include random calls to customers, thanking them for their patronage as well as celebrating some officials that met or exceeded targets.