Nigeria’s largest flag carrier, Air Peace, and the senator representing Edo North, Adams Oshiomhole, were yesterday locked in a war of words over an incident at the Murtala Mohammad Airport, MMA Terminal 1, Lagos, which degenerated into a fracas between some passengers and the airline staff.
While the airline alleged that the senator disrupted its 6:30 am flight to Abuja, Oshiomhole said the commotion was sparked by Air Peace’s decision to prevent passengers from boarding, while allegedly reselling seats at inflated prices to others on the spot.
Air Peace’s statement read: “In line with our standard on-time departure policy, the boarding process had closed, and the flight departed as scheduled.
“Upon being informed of the missed flight, the politician (senator) resorted to violence, physically assaulting our staff and forcibly barricading the terminal’s entrance.
“He went as far as sealing the entry gate and manning the access point, effectively obstructing other passengers from gaining entry into the terminal.
“This unacceptable behaviour caused significant disruption to ongoing operations and affected numerous travellers scheduled for various flights.
“To minimise further inconvenience, Air Peace swiftly activated an operational contingency plan to board affected passengers through an alternate terminal, ensuring the continuity of their travel plans.
“We are deeply saddened that such a high-profile figure displayed conduct so unbecoming and disruptive to fellow passengers and our personnel.
Air Peace maintains a zero-tolerance stance on violence or any form of aggression against our staff and passengers.
“We urge all guests to remain civil and cooperative at all times. Aviation operations are bound by strict timelines and safety protocols, and we remain committed to upholding these standards while delivering safe and timely services to the Nigerian public.
“Air Peace continues to stand for discipline, integrity, and respect for due process. No individual, no matter how influential, is above these values.”
My Story – Oshiomhole
Narrating what transpired, Oshiomhole said: “I booked Air Peace… They delayed the flight for over five hours. In the end, they announced a cancellation. I had to get another ticket. Yesterday (Tuesday), I booked a flight for 6:30 a.m., which is their first flight today (yesterday).
“I booked and asked them to check me in online, which I did, along with two other Ghanaians who met me in Lagos. We checked in online just to avoid the last-minute issues I’ve had with them a couple of times.
“I got there at about five minutes past six. They told me the counter was closed. I told them, ‘No, I’ve already checked in.’ I showed them the evidence of my online check-in. Even before then, they had asked if I had checked in, and I told them yes, and that I had no luggage. They looked at it but still said the gate had been closed. Meanwhile, I noticed they were still taking other people in.
“So I asked, ‘How can you close boarding for a 6:30 flight at 6:05? What is the purpose of online check-in, then?’ If I had to go through another check-in process, then what’s the point of checking in online?
“While speaking to them, I saw many men and women who had been there even before me, with similar experiences. Basically, they were selling tickets on the spot at higher prices. I’ll give you an example.
A lady bought her ticket for N146,000 online. She arrived at the airport at 5:55 a.m. for the 6:30 a.m. flight, after the gatemen had delayed her.
“They told her she was late and that the counter had closed for check-in. She said that was impossible, as it wasn’t even 6:00 a.m. They told her she would be put on the next flight. She protested, saying, ‘Why? Put me on this flight.’ But they told her the flight was full and she would have to wait.
“Meanwhile, the airline was selling tickets on the spot for between N200,000 and N300,000. To take advantage of the situation, they discouraged those who had bought tickets online at lower rates and sold to people willing to pay more.
“I asked the manager, ‘What is this woman’s crime? She has a baby that’s no more than six months old. How can you refuse to board her when the aircraft is still on the ground and more people are buying tickets?’ You cannot continue like this. Tomorrow, everyone will blame the government. You have regulatory agencies, and they are all compromising. You cannot board people buying tickets on the spot and deny those who booked days ago or checked in online.
“By the time the DSS and Air Force personnel came to find out what happened, they intervened and offered to put the woman on the next flight—the same offer they had made to me earlier. But to board that next flight, they told her she would have to pay N109,100. This was in addition to the original N146,000 ticket, meaning she would spend about N256,000 for a one-hour flight to Abuja. There were many others in the same situation, and everyone was shouting at the airport.
“I said to the manager, ‘You must follow the rules.’ Many people were stranded, except those who could afford another ticket. I followed the woman to the counter and told her to do whatever they asked. Those of us who were also prevented from flying gathered there. Even when an officer offered me access to a lounge, people around said, ‘Comrade, please don’t leave—this is how they’ve been treating us.’
“I had to send that woman N500,000. That’s basically what happened. I told them this cannot be allowed. I checked in online and arrived on time. The aircraft hadn’t taken off. I’m not supposed to check in twice. The rowdiness arose because many people were denied boarding while tickets were being sold on the spot to others.” (Vanguard)
