Konga, one of Nigeria’s e-commerce giants, has announced a N10m package to help its customers absorb the effects of the ravaging coronavirus.
It has also announced free delivery for purchases made by customers.
The fund, according to the company will be disbursed to customers through vouchers, to offset some of the purchases to be made during this period.
This was disclosed in a newsletter communicated to its customer network via email on Thursday.
The newsletter stated: ‘‘We know that many of our customers are experiencing uncertainties resulting from this global outbreak. To help during this challenging time, we are offering N10m in vouchers to support their purchases this season.
‘‘Deliveries are now SUPER-SAFE & FREE. We have equipped our last-mile delivery agents and partners with gloves and face-masks. All our warehouses and delivery partners have been trained on the best practices on hygiene and social distancing. On top of that, all deliveries to you are now free and super-fast.’’
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The newsletter also assured customers of the structure and resources already put in place by the management of Konga to support them in the face of the pandemic. Among these are the setting up of a COVID-19 response desk to handle enquiries and requests and the launch of multiple partnerships to assure lowest prices for customers on products across categories.
Meanwhile, the company has enjoined customers to observe standard safety precautions; even as it reiterated the confidence-inducing precautions available to protect shoppers.
‘‘This is the time to maintain social distance. If you prefer not to go out to shop, you can safely find everything you need on Konga.com. We have sped up the ‘contactless’ operations in order to reduce the use of cash. You can handle all your payment needs (airtime, internet, utilities) via our KongaPay Platform.
‘‘A visit to our operation centers will see that safety precautions have already been put in place. Whether you are working from home, social distancing, or fighting COVID-19, we want to assist you to “Stay Safe and Live Well’’. We will continue operating so you can continue to use Konga.com as the safest shopping option in this challenging time. Take sensible precautions and protect yourselves first and foremost. That is why we have launched partnerships to get personal care products and other essentials to you at the lowest prices.
‘‘While the road ahead may appear to be a long one, we believe that we will be able to overcome the difficulties by banding together, staying vigilant and showing up for each other. We are with you for the long term and are committed to providing proactive, responsive and real time support.’’
